Internet users do not believe in the justice of artificial intelligence, do not want to be treated by it and are afraid that in the future it will leave them without work.
Problems and concerns
Russia is among the countries with low support for the use of artificial intelligence (AI) in the field of public services. This is evidenced by the results of the Boston Consulting Group study “Population's View of the Use of Artificial Intelligence (AI) in Government Operations,” which Forbes reviewed. As part of the study, 14,000 Internet users from 30 countries of the world were interviewed.
In Russia, the advantage of those who favor the use of AI in public services (36-41% for different age groups) over those who oppose (18-23%) is only 18% against 53% in India and 42% in China …
Russians consider the main problems of artificial intelligence to be the lack of transparency in the decisions it makes (35% of respondents speak of this issue), possible ethical problems associated with the use of AI (35%) and the inability of artificial intelligence to form accurate results and conduct correct analysis (32%).
In favor of regulating artificial intelligence to protect jobs in Russia, 56% of respondents spoke out, and 32% noted that the modern education system does not allow preparing children for the labor market of the future. About a third of respondents express strong concern about the possible threat of job loss due to the introduction of AI.
The survey participants favored the use of artificial intelligence in taxation and social security issues (55% of respondents in Russia), obtaining "live data" (53%), as well as predictive analytics for equipment maintenance (53%).
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Least of all, Russians are ready to entrust AI to make decisions in the field of justice (48% are against), as well as the formation of recommendations for medical treatment (33%), experts say BCG.
Similar concerns are expressed by research participants from other countries: for example, 51% of respondents do not agree with the use of AI to determine guilt in criminal trials.
Overtaking Sweden and the Netherlands
The BCG research showed that Russia is in the top 10 countries in terms of the intensity of the use of digital public services. In terms of growth rates in this area, the country is almost three times ahead of the world level: 42% against 15%.
On average, Russians use 9.1 types of public services in electronic form, overtaking residents of the Netherlands (8.2) or Sweden (8.8), but behind India (14.5) or Argentina (11) and a number of Asian countries. …
47% of respondents said they use electronic government services at least once a week. Most often, citizens resort to public services to pay taxes and fines, in search of official statistics and “live data” on weather conditions or traffic conditions (84%), as well as on employment (73.8%) and healthcare (68.9%)).
“The efforts of regional and federal authorities on digitalization are already bearing fruit: 92% of respondents noted an improvement in the quality of services over the past 2 years, and 20% of respondents from Russia rated the quality of services provided by the state higher than services and solutions provided by the honest sector. For comparison: in Sweden 10% give preference to public services, and in Canada - only 1% of the respondents,”said Sergey Perapechka, head of BCG's expert practice for working with the public sector in the CIS.
In the world, there is a trend towards a decrease in the level of satisfaction with the provided public services - in some cases, decreasing by 20% compared to 2016. In Russia, this indicator decreased slightly over two years: from 53% to 51%.
Alexey Sivashenkov